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Installation & Service Manager

Job Summary

The Installation and Service Manager role provides day-to-day leadership for the service team fostering a high performance, customer service-oriented mindset that supports the Company’s objectives and values.

 

Responsibilities:

  • Fosters a productive and supportive work environment ensuring the team keeps pace with service demands.

  • Creates team schedules and delegates tasks to ensure proper workflow.

  • Continuously monitors employee performance and identifies areas of improvement.

  • Ensures team members meet deadlines and quality standards.

  • Addresses any concerns or issues identified by team members.

  • Assists with the interviewing of new candidates and provides job site training and orientation.

  • Leads the team in solving service problems and improving service methods to increase productivity and the level of customer service.

  • Maintains a professional relationship with customers providing ongoing effective communication and job progress updates while addressing any customer concerns.

  • Develops and maintains Customer Preventative Maintenance Programs.

  • Investigates any safety or property damage incidents that may occur.

  • Works closely with the Service Coordinator and the Installation Coordinator ensuring work orders are completed and accurate paperwork is filed on time.

  • Provides up to date job status to the President.

  • Ensures Company vehicles are properly maintained.

  • Ensures the required job details and equipment, parts, and tools are available for the service team as required prior to heading out to a job site.

  • Maintains a safety mindset at all times while meeting all Company, industry and regulatory safety requirements while setting an example for the service team.

  • Manages the chemical and equipment parts inventories and oversees the organization of the warehouse.

  • Performs site visits to ensure safe and productive workflow and to address any team or customer site issues

Requirements:

  1. A minimum of 10 years management experience leading a team in the installation, repair, and operation of industrial equipment either in a production or service environment.  This includes mechanical, pneumatics and hydraulics knowhow.

  2. A college diploma and/or skilled trades certification specifically for industrial applications would be an asset or equivalent work experience. This may include the HVAC, millwright, electrician, or mechanical trades.

  3. Proven exceptional leadership, communication, and customer service skills.

  4. Computer literacy including preventative maintenance, scheduling, and inventory management software experience.

  5. Strong problem-solving skills.

  6. The ability to work under pressure and handle stress.

  7. The ability to read and understand equipment drawings.

  8. Required to travel to job sites located throughout southern, eastern, and central Ontario with some overnight travel required. 

  9. Joint Health and Safety Committee experience with a strong health and safety background.

 

Job Details

  • Permanent, Full Time Position

  • Hours – Monday to Friday with some weekend work

  • Salary will commensurate with experience

  • Benefits and travel allowance

  • Starting Date – As soon as possible

  • Location – Office and warehouse home base in Barrie, Ontario with travel to customer and supplier sites throughout Central, Eastern and Southern Ontario

 

Please submit your resume plus cover letter to the attention of

Human Resources Manager Katherine@delticwash.com 

 

Only applicants selected for interviews will be contacted.

Applicants must be able to legally work in Canada. 

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