Job Summary

The Field Services Manager Role is responsible for the development and maintenance of dynamic customer relationships, while providing leadership, expertise and training to the service team ensuring the highest level of customer satisfaction is obtained.

 

Responsibilities:

• Maintains a professional relationship with customers ensuring ongoing effective communication and job progress updates

• Creates team schedules and delegates tasks to the field service team to ensure proper workflow

• Continuously monitors employee performance and identifies areas of improvement

• Ensures team members meet deadlines and quality standards for key projects and tasks

• Addresses any concerns or issues identified by service team members

• Assists with the interviewing of new candidates for the service team

• Provides job site training and orientation to new employees

• Addresses any concerns or issues identified by the customer

• Leads the team in solving service problems and improving service methods to increase the productivity and level of customer service

• Works closely with service coordinator and the installation coordinator ensuring work orders are completed and accurate paperwork is filed

• Provides up to date job status to the President

• Ensures Company vehicles are properly maintained

• Ensures the required job details and equipment, parts, and tools are available for the service team as required prior to heading out to a job site

• Always maintains a safety mindset while meeting all Company, industry and regulatory safety requirements and setting an example for the service team

• Assists with Company car wash chemical and equipment parts inventories

• Investigates any safety or property damage incidents that may occur at job sites

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Requirements:

1. A minimum of 5 years service experience in the installation and repair of industrial equipment

2. A minimum of 2 years of supervisory experience.

3. College diploma and/or certified skilled tradesperson specifically for industrial applications.  This may include the HVAC, millwright, electrician, or mechanical trades.

4. Proven exceptional leadership, communication, and customer service skills.

5. Computer literacy and good organizational skills.

6. Strong problem-solving skills.

7. The ability to work under pressure and handle stress.

8. The ability to read & understand equipment breakdowns & drawings.

9. Required to travel on a regular basis throughout southern, eastern and central Ontario with some overnight travel required.  Overnight travel on installations could be 4-5 nights (Monday to Friday) as required. Overnight travel could be 1-2 nights on some service work as required.

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Job Details:

• Permanent, Full Time Position

• Hours – Monday to Friday with some weekend work

• Salary will be commensurate with experience

• Starting Date – As soon as possible

• Location – Office and warehouse home base in Barrie, Ontario with travel to customer and supplier sites throughout Central, Eastern and Southern Ontario

 

Please submit your resume plus cover letter to the attention of

Human Resources Manager Katherine@delticwash.com .

 

Only applicants selected for interviews will be contacted.

Applicants must be able to legally work in Canada. 

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